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hvac contractor, AC Repair, Heater Repair, Furnace Repair, Furnace Installation, Refrigeration service Chicago, hvac repair service

Chicago & Suburbs

847-553-4100

24/7 Emergency Service
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Privacy Policy

Last Updated: January 18, 2025

Important Messaging Information

Before proceeding with our full privacy policy, please note our messaging terms:

Introduction

Fast Help Heating, Cooling, Electric & Refrigeration LLC (“Fast Help,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our text messaging service.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Service addresses
  • Equipment details and service history
  • Communications preferences
  • Text message opt-in data and consent records

Text Message Program

When you opt into our text message program, we collect and store:

  • Your mobile phone number
  • Your opt-in consent
  • Message history
  • Response preferences

We do not share your text messaging opt-in data or consent information with third parties for marketing purposes.

How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Send appointment confirmations and updates
  • Communicate about service and parts
  • Respond to your requests and questions
  • Maintain service records
  • Send important service notifications

Text Message Frequency and Rates

  • Message frequency varies based on your service needs
  • Standard message and data rates may apply
  • You can expect to receive up to 4 messages per week related to your services
  • For emergency services, you may receive additional text messages outside normal frequency to coordinate urgent response times and provide status updates.

Your Rights and Choices

You can control your communications preferences by:

  • Texting STOP to opt out of messages
  • Texting HELP for assistance
  • Visiting https://www.fasthelpheatingcooling.com for support
  • Contacting us to update your preferences
  • Requesting access to your information

Security

We implement appropriate security measures to protect your information. This includes securing text messaging data and consent records.

Contact Us

For questions about this Privacy Policy or our practices: Phone: 847-553-4100 Email: help@fasthelpheatingcooling.com Phone: 847-553-4100 Address: 47 Hilltop Drive, Lake in the Hills, IL 60156 : https://www.fasthelpheatingcooling.com

Terms & Conditions

Last Updated: January 18, 2025

Required Messaging Notices

Before proceeding with our full terms and conditions, please note:

SMS/Text Messaging Program Terms

1. Program Description

Fast Help Heating, Cooling, Electric & Refrigeration LLC (“Fast Help”) provides text messages for:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Part order status updates
  • Emergency service communications
  • Customer support interactions
  • Scheduling assistance

2. Message Frequency

  • Message frequency varies
  • Expect up to 4 messages per week
  • Additional messages may be sent for emergency services or time-sensitive updates
  • Message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages

3. Opt-In & Opt-Out

To manage your messaging preferences:

4. Customer Support

For assistance with our text message program:

5. Carriers Supported

All major U.S. carriers are supported (AT&T, T-Mobile, Verizon, Sprint, etc.)

6. Cost

Message and data rates may apply. Fast Help does not charge for text messages, but carrier message and data rates may apply.

7. Privacy

Your information is protected under our Privacy Policy at https://www.fasthelpheatingcooling.com/privacy. We do not share your text messaging data with third parties for marketing purposes.

8. Program Changes

We may modify or terminate our text message program at any time. You will be notified of any significant changes.

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